We’re looking for a friendly, detail-oriented Loan Collections Specialist who can manage a portfolio of delinquent accounts and support customers in resolving past-due balances while ensuring compliance with FTL Finance’s policies and federal/state regulations. This part-time role is key to maintaining healthy loan performance while delivering excellent service to our customers!

Named one of the Best Places to Work in 2024 and 2025!! Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is fueled by our values of Intention, Inclusion, and Innovation, and is demonstrated daily in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit.

Join FTL Finance, where your contributions will be welcomed in an environment that fosters growth, innovation, and success. Be part of a team that makes a real difference in the lives of contractors and homeowners across the nation!

What You'll Do:

• Part-time schedule: 16hrs per week; Monday-Thursday; 8am-12pm OR 9am-1pm
• Contact customers via phone, email, and/or written correspondence to discuss delinquent accounts.
• Proactively manage delinquent accounts and engage with customers to resolve past-due balances through repayment plans, payment commitments, or other solutions.
• Follow FTL Finance’s collections strategy, policies, and regulatory compliance standards in all customer interactions.
• Utilize internal systems and skip-tracing tools to locate and contact customers.
• Accurately document all collection activities, customer communications, and agreements in the CRM or loan servicing platform.
• Collaborate with fellow collectors and cross-functional teams to achieve shared portfolio and performance goals.
• Participate in initiatives aimed at improving collection effectiveness, operational efficiency, customer satisfaction, and overall portfolio health.

What You'll Bring:

• 1–3 years of experience in collections, customer service, or administrative roles.
• Associate’s degree or equivalent education/experience preferred.
• Excellent verbal and written communication skills, with the ability to navigate sensitive conversations with professionalism.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office, CRM software (e.g. Salesforce), and collection software; with skip-tracing tools a plus.
• Understanding of debt collection regulations and compliance requirements.

What You'll Get:

• A dynamic, fast-paced, fun and inclusive work environment (with always-stocked snacks and beverages!)
• Annual company parties and fun team events
• Growth and development opportunities
• Hybrid work arrangement (2 days in-office/2 days remote each week)
• Monthly team celebrations and luncheons
• 401K plan with a company match of up to 4%!
• Generous Paid Time Off (PTO) plus 11 paid holidays